Return Policy

Return Policy:

If your order has not yet been processed, it may be cancelled by emailing us at info@partspalace.ca. Please include your full name, phone number, and Order Number. We will confirm receipt of your email by replying within 1 business day. If we have not replied within 1 business day, assume that we have not received your email.

If your order has already been processed, please refer to the information and procedures below.

Items may be eligible for return within 14 days of receiving your order. For an item to be eligible for return, the following conditions must be met:

-Items must be returned unused, un-mounted, un-worn and undamaged, and be in new sellable condition.

-Items must have all original labels and stickers still affixed.

-Items are still in their original packaging

-Items were not on Clearance or marked as Final Sale.

Fees:

-Shipping and Handling fees are non refundable.

-Returns are subject to a 20% Return Handling Fee.

-If you refuse your order upon delivery, there will be a $35 Return Delivery fee.

Procedure:

-Please contact us be email before initiating any return. Send us an email at info@partspalace.ca and include your Order Number, full name, the items you wish to return, and the reason for your return. We will need to authorize your return before you return your items to us. We will not accept any items that have not first been authorized by us.

-Once authorized, please return your items to our Parts Palace Direct Inc. shop at 37 Kodiak Cres Unit 6 North York, ON M3J 3E5. We will only accept returns during regular business hours. 

-Once your return is processed, you will receive an email notification.

-It may take 5-10 business days from the time it was issued by us for your refund to appear on your credit card account.

We reserve the right to accept, and refuse each return on a case by case basis.

Regarding Orders Selected for In-Store Pick Up:

We will hold your order for 7 days after you have been notified that you may come pick it up. After these 7 days we will make one attempt to contact you regarding picking up your order. If we can't make arrangements for you to pick up your order during this attempt, or can't reach you, your order will be cancelled. If your order is cancelled, you will receive a refund for your order minus a 20% Return Handling Fee.