FREE Shipping On Orders Over $249
Order Cancellations: If your order has not yet been processed, you may cancel it by emailing us at info@partspalace.ca. Please include your full name, phone number, and Order Number in your email. We will confirm receipt of your request within one business day. If you do not receive a confirmation email from us within this period, please assume that your cancellation request was not received.
Return Eligibility: If your order has already been processed, please follow the guidelines below to determine if your items are eligible for return.
Items may be returned within 14 days of receiving your order for a full refund, provided they meet the following conditions:
- Items must be unused, unmounted, unworn, undamaged, and in new, sellable condition.
- All original labels and stickers must still be attached.
- Items must be returned in their original packaging.
- Clearance items or items marked as Final Sale are not eligible for return.
If items are returned between 15-30 days after receipt, a 20% restocking fee will apply.
Items returned after 30 days will not be accepted.
Fees:
- Shipping and handling fees are non-refundable.
- Returns made within 15-30 days are subject to a 20% restocking fee.
- If you refuse delivery of your order, a $35 return delivery fee will apply.
Return Procedure:
Contact Us First: Before initiating a return, please email us at info@partspalace.ca with your Order Number, full name, the items you wish to return, and the reason for your return. Authorization is required before returning any items. We will not accept returns that have not been pre-authorized.
Arrange Return Shipping: It is the customer’s responsibility to arrange and cover the cost of shipping the product back to us. Please ensure the items are securely packaged to avoid any damage during transit.
Return the Items: Once your return is authorized, please bring or send your items to Parts Palace Direct Inc., located at 37 Kodiak Cres Unit 6, North York, ON M3J 3E5. Returns are accepted during regular business hours only.
Refund Processing: After your return is processed, we will notify you via email. Refunds may take 5-10 business days to appear on your credit card account after issuance.
Please note that we reserve the right to accept or reject returns on a case-by-case basis.
In-Store Pick-Up Orders:
We will hold your order for 7 days after you have been notified that it is ready for pick-up. If your order is not picked up within this timeframe, we will make one attempt to contact you to arrange pick-up. If we are unable to reach you or make suitable arrangements, your order will be cancelled, and a refund will be issued minus a 20% handling fee.